Key Takeaways
• British Airways stopped handing out individual water bottles on select transatlantic economy flights since mid-June 2025.
• Passengers must now request water served in small paper cups; no bottles provided at boarding or with meals.
• Trial aims to reduce single-use plastic but raises concerns about hydration, service quality, and crew workload.
British Airways Changes Water Service on Transatlantic Flights: What Passengers Need to Know
British Airways has started a new trial that changes how water is given to passengers on certain long-haul flights. Since mid-June 2025, the airline has stopped handing out individual water bottles in economy (World Traveller) and premium economy (World Traveller Plus) cabins on select transatlantic flights between London and major United States 🇺🇸 cities like Boston, Los Angeles, and Miami. Instead, passengers must now ask for water, which is poured into small paper cups by the cabin crew. This trial is set to run until at least June 22, 2025, and could be extended or changed after that date.

This move has sparked a lot of discussion among passengers, airline workers, and industry experts. Many people are wondering why British Airways made this change, how it affects travelers, and what it means for the future of in-flight service. Here’s a detailed look at what’s happening, why it matters, and what you can expect if you’re flying on one of these routes.
Who Is Affected and How the New Policy Works
The trial only affects passengers flying in economy and premium economy on certain long-haul flights. If you’re traveling in business (Club World) or first class, you’ll still get individual water bottles as usual. The change is currently limited to select Airbus A380 flights between London and Boston, Los Angeles, and Miami.
Here’s what you can expect if you’re in one of the affected cabins:
- No water bottles at boarding: You won’t find a water bottle waiting for you at your seat when you board.
- No water bottles with meals: Water bottles are not included on your meal tray.
- Water by request only: If you want water, you need to ask a crew member. They’ll pour water from a large bottle into a small paper cup for you.
- No self-service: There are no water stations or self-service options in economy or premium economy during this trial.
- Refills available: You can ask for more water, but you’ll need to request it each time.
Why Did British Airways Make This Change?
British Airways says the main reason for this change is to reduce single-use plastic waste. The airline, like many others, is under pressure to show it’s taking steps to protect the environment. By removing individual water bottles, British Airways hopes to cut down on the amount of plastic used on each flight.
However, many passengers and industry experts believe there’s another reason behind the move: saving money. Bottled water is more expensive than pouring water from a large container into cups. Some people see this as a cost-cutting measure that’s being presented as an environmental effort.
As reported by VisaVerge.com, this kind of change is not new in the airline industry. Over the past decade, many airlines have made similar moves, such as removing plastic straws or switching to compostable materials. But the way British Airways has handled this trial has led to strong reactions from travelers.
Passenger Reactions: Concerns About Hydration and Service Quality
The response from passengers has been mostly negative, especially among frequent flyers and those on long-haul routes. Here are some of the main concerns:
- Risk of dehydration: Long flights can be very dehydrating, especially when the air in the cabin is dry. Without easy access to water bottles, passengers worry they might not drink enough water during the flight.
- Inconvenience: Having to ask for water each time can be uncomfortable, especially if you don’t want to bother the crew or if you’re trying to sleep.
- Declining service standards: Many travelers feel that this change is just another example of airlines cutting back on services in economy and premium economy, making the flying experience less comfortable.
Some passengers have shared their experiences online, saying they felt thirsty during the flight or had to wait a long time for a crew member to bring them water. Others have pointed out that the small paper cups don’t hold much water, so they had to ask for refills several times.
Impact on Cabin Crew: More Work and New Challenges
The change doesn’t just affect passengers—it also has a big impact on the cabin crew. Before the trial, crew members could hand out individual water bottles with meals or during the flight, which was quick and easy. Now, they have to respond to more frequent requests for water, pour it into cups, and keep track of who needs refills.
This extra work can make it harder for crew members to manage their other duties, such as serving meals, helping passengers with special needs, and keeping the cabin clean. Some crew members have said the new system is frustrating and makes their jobs more difficult.
Environmental Impact: Does the Change Really Help?
British Airways says the main goal is to reduce single-use plastic. But some environmental experts question whether this trial will really make a big difference. Here’s why:
- Plastic bottles vs. paper cups: While removing individual water bottles does cut down on plastic, it may increase the number of paper cups used. If each passenger asks for water several times, the total waste might not go down by much.
- Recycling challenges: Not all paper cups are easy to recycle, especially if they have a plastic lining to prevent leaks. This means some of the cups could still end up in landfills.
- Overall waste: The real impact depends on how many cups are used compared to the number of bottles saved.
Some environmental advocates support any step that reduces plastic, but they also warn that replacing one type of waste with another isn’t always the best solution. They suggest airlines should look for ways to encourage passengers to bring reusable water bottles or provide better access to water stations on board.
Airport Security and Hydration: Why In-Flight Water Matters
One reason passengers are so upset about the change is that it’s hard to bring your own water onto the plane. Airport security rules, known as the 3-1-1 rule, limit the amount of liquid you can carry through security to small containers (usually 100 milliliters or less). This means you can’t bring a full water bottle with you when you board the plane.
Because of this, many travelers rely on the airline to provide enough water during the flight. On long-haul routes, staying hydrated is especially important for comfort and health. Without individual water bottles, some passengers worry they won’t get enough to drink, especially if they’re shy about asking for refills or if the crew is busy.
Industry Trends: Cost-Cutting and Service Reductions
British Airways is not the only airline making changes like this. Over the past decade, many airlines have reduced services in economy and premium economy to save money. This includes smaller meal portions, fewer snacks, and now, changes to how water is provided.
Aviation analysts say this is part of a larger trend in the industry. Airlines are under pressure to keep ticket prices low while dealing with rising costs for fuel, staff, and airport fees. Cutting back on things like individual water bottles is one way to save money, but it can also hurt the airline’s reputation if passengers feel the quality of service is dropping.
Some travel writers and frequent flyers have criticized British Airways for what they see as a steady decline in service. They point to changes in meal offerings, lounge access, and now, in-flight hydration as signs that the airline is no longer focused on passenger comfort.
Multiple Perspectives: Supporters and Critics
Not everyone is against the change. Some environmental advocates say that any step to reduce single-use plastic is a good thing, even if it’s small. They argue that airlines should do more to protect the environment and that passengers can adjust to new ways of getting water.
However, most of the feedback from passengers and travel experts has been negative. Many see the move as a way for British Airways to save money while pretending it’s about the environment. They worry that the change will make flying less comfortable, especially for people who need to drink water often, such as children, older adults, or those with health conditions.
There are also reports that cabin crew are not happy with the new system. They have to work harder to keep up with water requests and may face complaints from passengers who are unhappy with the change.
What Happens Next? Trial Review and Possible Expansion
The current trial is set to be reviewed after June 22, 2025. British Airways will look at feedback from passengers and crew, as well as data on how much plastic and paper waste was produced during the trial. Based on this information, the airline could decide to:
- Extend the trial: Keep the new system in place for a longer period to gather more data.
- Expand the policy: Apply the change to more routes or make it permanent on all long-haul flights.
- End the trial: Go back to giving out individual water bottles if the feedback is very negative or if the change doesn’t save enough money or reduce enough waste.
Other airlines are watching closely to see what happens. If British Airways finds that the new system works well and saves money, other airlines might try similar changes on their own flights.
Practical Tips for Passengers: How to Stay Hydrated
If you’re flying on a British Airways transatlantic flight in economy or premium economy during this trial, here are some tips to help you stay comfortable:
- Ask for water often: Don’t be shy about asking the crew for water whenever you need it. Staying hydrated is important, especially on long flights.
- Bring an empty bottle: You can bring an empty reusable water bottle through security and fill it up at a water fountain in the airport before you board. Some airports have water stations near the gates.
- Drink water before boarding: Make sure you’re well-hydrated before you get on the plane.
- Plan for refills: Since the cups are small, you may need to ask for refills several times during the flight.
- Let the crew know: If you have a medical condition that requires you to drink water often, tell the crew at the start of the flight so they can help you.
For more information on what you can bring through airport security, you can check the official UK government guidance on hand luggage restrictions.
Summary Table: Key Details of the British Airways Water Bottle Trial
Aspect | Details |
---|---|
Trial Start | Mid-June 2025 |
Trial End/Review | June 22, 2025 (subject to extension) |
Affected Cabins | Economy (World Traveller), Premium Economy (World Traveller Plus) |
Excluded Cabins | Business (Club World), First Class |
Affected Routes | Select long-haul (London–Boston, LA, Miami) |
Water Service | By request, in small paper cups |
Official Rationale | Reduce single-use plastic |
Passenger Reaction | Largely negative; concerns about hydration and service quality |
Next Steps | Policy review after trial; possible expansion or reversal |
How to Share Feedback or Get Help
If you have concerns or want to share your experience with British Airways, you can contact their customer service through the official British Airways website. For questions about in-flight policies or what you can bring on board, you can also reach out to the British Airways Safety Team using the contact information on their site.
Conclusion: What This Means for the Future of Flying
The British Airways trial to remove individual water bottles from certain transatlantic flights is a small change that has sparked a big debate. While the airline says it’s about protecting the environment, many passengers and experts believe it’s also about saving money. The move has raised important questions about how airlines balance cost, service, and sustainability.
As the trial continues, British Airways will need to listen to feedback from passengers and crew to decide what happens next. Other airlines are watching closely, and the outcome could shape how water and other basic services are provided on flights in the future.
For now, if you’re flying with British Airways in economy or premium economy on a long-haul route, be prepared to ask for water and plan ahead to stay comfortable. The debate over individual water bottles on transatlantic flights is just one example of how small changes can have a big impact on the travel experience.
For ongoing updates and more information about airline policies, you can visit the British Airways official website or follow trusted news sources. If you want to read more analysis on airline service changes, VisaVerge.com reports that these trends are likely to continue as airlines look for ways to balance costs and environmental goals.
Remember, your feedback matters. If you have strong feelings about the new water service, let British Airways know. Your voice could help shape the future of in-flight service for everyone.
Learn Today
Economy Class → A standard airline seating class with basic amenities, often less expensive than premium cabins.
Premium Economy → An enhanced economy cabin offering more comfort and services than economy but less than business class.
Single-use Plastic → Disposable plastic items designed for one-time use, such as water bottles and straws.
Transatlantic Flights → Flights that cross the Atlantic Ocean, typically connecting Europe and North America.
Cabin Crew → Airline employees responsible for passenger safety and comfort during a flight.
This Article in a Nutshell
British Airways trial limits water service on certain transatlantic flights, removing bottles in economy classes. Passengers must request water in paper cups. The change seeks to reduce plastic waste but faces criticism over hydration concerns and added crew workload. The trial ends June 22, 2025, and may expand or revert.
— By VisaVerge.com