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India

India Denies Firm’s Involvement in Colombo ‘Visa on Arrival’ Issues

Indian High Commission denies involvement of Indian firms in 'Visa on Arrival' at Colombo airport amid reports of issues. Sri Lanka regains control of operations.

Last updated: July 18, 2025 10:15 pm
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Key takeaways

The High Commission of India debunked rumors about Indian firms managing visa services at Bandaranaike International Airport, Sri Lanka.
Sri Lankan immigration intervened after operational issues caused distress among travelers, correcting previous mismanagement.
Sri Lanka reinstated standard visa pricing after an unauthorized firm overcharged tourists, ensuring transparency and adherence to tourism policies.

What Happened with the Visa on Arrival Service at Bandaranaike International Airport?

Recent developments have stirred notable confusion regarding the “Visa on Arrival” service at Bandaranaike International Airport (BIA) in Colombo, Sri Lanka. Speculations swirled after a disruption in visa services at the airport, which was initially attributed to an Indian company’s management. However, the High Commission of India in Sri Lanka clarified these matters on Thursday, stating that the assumptions regarding Indian firms’ involvement were baseless.

India Denies Firm’s Involvement in Colombo ‘Visa on Arrival’ Issues
India Denies Firm's Involvement in Colombo 'Visa on Arrival' Issues

Clarification by The High Commission of India

Addressing the widespread rumors and media reports, the High Commission remarked, “We have seen reports and comments including in social media regarding Indian companies taking over visa issuance at Bandaranaike International Airport (BIA), Colombo.” They emphasized, “The companies referred to in these reports are not India-based or Indian and are headquartered elsewhere. Any reference to India in this context is unwarranted.”

This statement was vital in dispelling the misinformation that was circulating across various platforms, attributing the visa issuance chaos to an Indian company.

Action Taken by Sri Lankan Immigration Authorities

The matter escalated when travelers faced issues with visa processing at the airport. According to Jayasinghe Bandara, a senior immigration department official, the situation led to significant passenger distress, “We took over the operation after the Indian company left. They were unable to carry out smooth operations which drew the ire of the passengers on arrival.”

The faltering operation led to heated incidents, including a widely-shared video where a Sri Lankan national expressed his frustration when his wife, a foreign national, faced difficulties with her entry visa. This highlighted the mismanagement and triggered a swift response from local authorities.

Pricing Discrepancies and Overcharging Incident

One of the major concerns raised was related to the pricing structure implemented by the firm allegedly managed by the Indian company. According to Bandara, the firm had levied an additional USD 25 charge on all arriving tourists, which contradicted the established fees. He pointed out, “The firm had charged all arriving tourists USD 25 additional for their services as against the rules.”

In contrast, Sri Lankan authorities reverted to the standard charges post the takeover, which are USD 25 per person for travelers from a SAARC nation and USD 60 for those from non-SAARC countries. This correction was aimed at maintaining transparency and affordability in line with Sri Lanka’s tourism-friendly visa policies.

Ensuring Smooth Visa Procedures in the Future

For future travelers, it’s crucial to understand the potential reasons behind visa denials or delays in processing that could affect their plans. Common issues such as incomplete applications or inconsistency in the details provided can be significant factors. Travelers must ensure that their visa application forms are fully filled out and accurately reflect the information in their supporting documents.

For detailed guidance and up-to-date information, travelers should consult the official immigration website of Sri Lanka. This is an excellent resource for understanding specific visa requirements and procedures, ensuring that visitors can prepare adequately before their arrival at destinations like Bandaranaike International Airport.

Conclusion

The miscommunications regarding the Visa on Arrival service at Bandaranaike International Airport have been addressed adequately by the High Commission of India and Sri Lankan immigration authorities. Both entities have taken steps to clarify the situation and ensure smoother operations moving forward. Travelers planning to visit Sri Lanka must stay informed through reliable sources and adhere strictly to the visa application guidelines to avoid any hiccups upon arrival.

Learn Today:

Glossary

  1. Visa on Arrival (VoA):
    Definition: A type of visa issued to travelers upon arrival at a port of entry, in this case, Bandaranaike International Airport in Colombo, Sri Lanka. Travelers can obtain this visa without having to apply in advance at an embassy or consulate.
  2. High Commission of India:
    Definition: The official diplomatic representative body of the Indian government in Sri Lanka. It plays a key role in fostering bilateral relations, addressing issues related to Indian nationals in Sri Lanka, and providing official statements on matters concerning both countries.

  3. Immigration Authorities:
    Definition: Government agencies responsible for overseeing and regulating the entry, stay, and departure of individuals from a country. These authorities enforce immigration laws, process visas, and manage border controls.

  4. Price Discrepancies:
    Definition: Differences or inconsistencies in the fees or charges levied by service providers, such as those involved in visa processing at Bandaranaike International Airport. Price discrepancies can lead to confusion among travelers and may indicate irregularities in service provision.

  5. Tourism-Friendly Visa Policies:
    Definition: Guidelines and regulations established by a country to attract tourists and promote tourism. These policies often include simplified visa procedures, transparent pricing structures, and user-friendly services to enhance the overall visitor experience.

This Article In A Nutshell:

Confusion surrounded the “Visa on Arrival” service at Bandaranaike International Airport in Sri Lanka due to disruptions. High Commission of India clarified misattributions to Indian companies. Sri Lankan authorities took over operations, rectifying overcharging incidents. Travelers urged to follow correct application processes for smooth experiences. Accurate information is key for hassle-free travel.
— By VisaVerge.com

Read More:

  • Sri Lanka Halts Visa Extensions for Russians Following Racially Exclusive Party Incident
  • Sri Lanka Announces New Visa Policies Aiming to Enhance Tourism and Attract More Foreign Investment
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Shashank Singh
ByShashank Singh
Breaking News Reporter
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As a Breaking News Reporter at VisaVerge.com, Shashank Singh is dedicated to delivering timely and accurate news on the latest developments in immigration and travel. His quick response to emerging stories and ability to present complex information in an understandable format makes him a valuable asset. Shashank's reporting keeps VisaVerge's readers at the forefront of the most current and impactful news in the field.
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