What Does ‘Card Was Returned to USCIS’ Status Mean?

If you see the status “Card was returned to USCIS” when checking your immigration case, it can feel confusing and stressful. This guide will help you understand exactly what this status means, why it happens, and what steps you need to take to get your important immigration card—like a Green Card or Employment Authorization Document (EAD)—delivered to you. By following these steps, you can avoid delays and make sure you receive your card as soon as possible.

What You Will Accomplish with This Guide

By reading this guide, you will learn:
– What “Card was returned to USCIS” means and why it happens
– Who needs to take action and when
– How to update your mailing address with USCIS
– The step-by-step process to request your card be sent again
– Which documents and forms you need, with direct links to official government pages
– How long the process usually takes and what it costs
– Common mistakes to avoid
– What to do next to make sure you get your card

Eligibility Requirements

If you see the “Card was returned to USCIS” status, you are likely someone who:
– Recently had a Green Card, EAD, or another immigration card approved and mailed by USCIS
– Did not receive the card because it was sent back to USCIS by the postal service
– Needs to take action to have the card sent again

You are eligible to request your card be re-mailed if:
– Your immigration status or benefit is still valid (for example, your EAD is not expired)
– You can provide a correct and current mailing address

Step-by-Step Process to Resolve “Card was returned to USCIS”

1. Check Your Case Status and Reason for Return
   • Log in to your USCIS Case Status Online tool to confirm the “Card was returned to USCIS” status.
   • Read any notices or messages from USCIS for details about why the card was returned (for example, incorrect mailing address, delivery refusal, or postal issues).
2. Update Your Mailing Address
   • Make sure your mailing address is correct and up to date with USCIS. This is the most important step to prevent future problems.
   • You can update your address online using your USCIS online account.
   • Alternatively, file Form AR-11 (Change of Address) online or by mail. This form is required by law for most non-citizens and helps USCIS send your documents to the right place.

1. Contact USCIS to Request Re-Mailing
   • After updating your address, contact the USCIS Contact Center to request that your card be mailed again.
   • You can call, use the online inquiry tool, or send a message through your USCIS online account.
   • Be ready to provide your receipt number, updated address, and any other information USCIS requests.
2. If Your Card Was Lost or Stolen
   • If you believe your card was lost or stolen after being returned, you may need to apply for a replacement.
   • For an EAD, file Form I-765 (Application for Employment Authorization).
   • For a Green Card, file Form I-90 (Application to Replace Permanent Resident Card).
   • Fees may apply unless you qualify for a fee waiver. Always check the latest fee information on the official USCIS website.
3. Wait for Confirmation and Delivery
   • After you have updated your address and contacted USCIS, wait for confirmation that your card will be mailed again.
   • Track your case status online and watch your mail closely for delivery updates.

Required Documents and Official Links

To complete these steps, you may need:
– Your USCIS receipt number (found on your approval notice)
– Proof of your new address (such as a utility bill or lease, if requested)
– Completed Form AR-11 for address changes
– Form I-765 for EAD replacement, if needed
– Form I-90 for Green Card replacement, if needed

Always use the official USCIS website for forms and instructions to avoid scams or outdated information.

Timelines and Costs

• Address Update: Updating your address online is usually instant. If you mail Form AR-11, allow several days for processing.
• Card Re-Mailing: After USCIS confirms your address, it may take 2-4 weeks for your card to be mailed again, depending on mail service and USCIS workload.
• Replacement Cards: If you must file for a replacement, processing times vary. EAD and Green Card replacements can take several months. Check USCIS processing times for the latest estimates.
• Fees: There is no fee to update your address or request re-mailing. Replacement cards have fees unless you qualify for a fee waiver. As of 2025, the fee for Form I-765 is $410 and for Form I-90 is $455, but always check the latest fees on the USCIS website.

Common Pitfalls to Avoid

• Not Updating Your Mailing Address: Failing to update your address is the most common reason cards are returned. Always update your address with USCIS as soon as you move.
• Ignoring USCIS Notices: If USCIS contacts you about a returned card, respond quickly. Delays can lead to longer wait times or even loss of your card.
• Providing Incomplete Information: When contacting USCIS, make sure you give all requested details, including your receipt number and correct address.
• Assuming USCIS Will Automatically Re-Mail: USCIS will not send your card again unless you take action. You must update your address and request re-mailing.
• Missing Deadlines: Some benefits, like EADs, have expiration dates. If you wait too long, you may need to reapply and pay new fees.

Next Steps and Practical Tips

• Monitor Your Case: Check your USCIS case status online regularly for updates.
• Keep Records: Save copies of all forms, notices, and communications with USCIS.
• Set Up Mail Forwarding: If you move, use USPS mail forwarding, but always update your address with USCIS directly.
• Ask for Help: If you have trouble, contact an immigration attorney or a trusted community organization for support.

As reported by VisaVerge.com, many applicants experience delays and frustration when their card is returned to USCIS, but taking quick action can help you avoid long waits and extra costs. USCIS officials stress the importance of keeping your mailing address current and responding to any notices right away.

For more detailed information and to access all official forms, visit the USCIS Change of Address page.

By following these steps, you can resolve the “Card was returned to USCIS” status, make sure your mailing address is correct, and get your important immigration card delivered safely. Taking these actions now will help you avoid future problems and keep your immigration journey on track.

Learn Today

USCIS → U.S. government agency managing immigration applications and benefits, including card issuance and case status updates.
Green Card → Official Permanent Resident Card authorizing lawful permanent residence and work in the United States.
Employment Authorization Document (EAD) → Government-issued card permitting foreign nationals to legally work in the United States for a specific period.
Form AR-11 → USCIS form used to update your mailing address to ensure delivery of immigration documents.
Form I-765 → Application form for Employment Authorization Document replacement or initial issuance.

This Article in a Nutshell

If your immigration card was returned to USCIS, update your address immediately and request re-mailing. Contact USCIS with your receipt number for a quick resolution. Avoid delays by responding to notices, updating your mailing address, and monitoring your case to receive your card promptly and securely.
— By VisaVerge.com