INFORM will take its call for an “Airport of the Future” to Inter Airport Europe 2025 in Munich with a clear framework built on four pillars: a smart and digital approach, passenger-centric operations, sustainable aviation ecosystems, and the growing role of Passengers with Reduced Mobility (PRMs). The company says these themes respond to mounting operational pressure at airports and airlines while keeping the traveler’s experience at the center.
INFORM plans to showcase its GroundStar Suite and host an open discussion on the show floor, positioning its blueprint as both a technology roadmap and an operational guide for stakeholders facing labor shortages, infrastructure limits, and climate targets.
Core idea: shared data, shared decisions
According to INFORM, the Airport of the Future depends on how well airports, airlines, and ground handlers share resources and information. That starts with data-driven tools and artificial intelligence that support faster, better decisions.
It also requires rethinking processes from curb to gate so travelers move with less friction, and building inclusive systems that keep pace with aging populations and rising travel demand. INFORM ties these goals to a sustainability track that reduces emissions and aligns with global climate expectations.
INFORM will present the concept and demonstrations of its GroundStar Suite at GATE Booth B5-1360 in Hall B5 during Inter Airport Europe 2025 in Munich, running October 7–9, 2025. An open discussion led by Johannes Richenhagen, Executive Lead Transformation at INFORM Aviation, is set for October 8, 2025, from 10:30 to 11:00 a.m. Company experts will also join panels focused on workforce management and how to future-proof ground operations.
Technology and Operations: Pillars in Focus
INFORM’s four pillars outline where airport operations are headed and why leaders are recalibrating now:
- Smart and Digital Approach
The first pillar calls for airports, airlines, and ground handlers to rethink how they work together using advanced technology and AI-driven solutions. INFORM frames this as the path to optimize operations, improve efficiency, and enable real-time decision-making across daily tasks.The goal is simple: better use of people, gates, stands, equipment, and time to cut delays and raise on-time performance.
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Passenger-Centric Operations
The second pillar puts the traveler at the heart of every operational decision. A seamless, customer-first journey depends on reimagined processes that cut steps, reduce wait times, and add personalization at every touchpoint.For busy terminals and constrained infrastructure, the passenger lens becomes the test for what to fix first and where to invest next.
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Sustainable Aviation Ecosystems
The third pillar addresses the long-run need to operate responsibly. INFORM emphasizes aviation ecosystems that cut carbon, adopt green technologies, and align with climate targets.The approach aims to protect future growth and meet regulatory expectations, including planning choices that lower emissions and support compliance over time.
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Growing Role of PRMs
The fourth pillar recognizes rapid growth in Passengers with Reduced Mobility as populations age and travel demand rises. INFORM says airports, airlines, and ground handlers should adapt structures and processes—stand allocation, gate management, turnaround planning, and landside coordination—to make access and assistance more reliable.INFORM notes this segment is now one of the largest growth markets in aviation, making inclusive mobility a core operational requirement rather than a niche service.
INFORM links these pillars to practical pressures: rising traveler expectations, staff shortages, infrastructure constraints, and the need for sustainable growth. By anchoring recommendations to these realities, the company presents a framework that speaks to day-to-day operating pain while mapping a longer arc for investment decisions.
What INFORM will show in Munich
INFORM intends to demonstrate its GroundStar Suite—an AI-powered platform that supports all phases of ground operations—on the exhibition floor. While the product focus is technical, the message fits a broader industry push: use digital tools to make better decisions faster and keep passengers moving.
The planned open discussion led by Richenhagen on October 8 will outline how the four pillars translate into action steps for airport operators, airlines, and service partners. The firm also plans to send experts to panels on workforce management and building resilient operations.
Key visitor takeaways:
– For travelers: reduced friction across check-in, security, boarding, and connections through passenger-centric design.
– For airport teams: coordinated planning across stand allocation, gate management, and turnaround tasks to support on-time departures and efficient gate use.
– For PRMs: systems that ensure people with reduced mobility can plan, move, and receive assistance consistently—from curb arrival through boarding and arrival support.
– For sustainability: choices that reduce emissions, support climate commitments, and “future-proof” growth while often lowering costs through efficient resource use.
INFORM underscores that PRMs are not a small slice of the market; they represent a fast-growing group that requires reliable, timely service built into the standard plan.
Why industry watchers care
VisaVerge.com reports that industry participants are watching Inter Airport Europe 2025 closely because it sets the tone for near-term investment across airport systems and services. According to analysis by VisaVerge.com, clear frameworks that center on the passenger while respecting operational and environmental limits tend to gain traction with leadership teams—especially when labor remains tight and infrastructure expansion is slow.
The Munich schedule gives attendees a set time and place to test the thinking against real-world constraints. INFORM’s presence at GATE Booth B5-1360 in Hall B5 provides hands-on exposure, and the October 8 open discussion led by Richenhagen offers a forum to press on details—what steps come first, how to scale quickly, and how to measure success.
For authoritative policy context on borders and travel management in Europe, see the European Commission Entry/Exit System: European Commission Entry/Exit System.
Key takeaway
As Inter Airport Europe 2025 approaches, INFORM’s message is consistent: a modern airport must be smart and digital, deeply passenger-centric, sustainable by design, and inclusive for PRMs from the start. The company will use Munich to argue these priorities are connected rather than competing:
- Efficient schedules help passengers.
- Accessible processes support on-time operations.
- Sustainable choices reduce risk and protect long-term growth.
The Airport of the Future, in INFORM’s view, is built by aligning these aims—not trading them off.
This Article in a Nutshell
INFORM will present its Airport of the Future framework at Inter Airport Europe 2025 in Munich (October 7–9, 2025). The proposal rests on four pillars: a smart and digital approach, passenger-centric operations, sustainable aviation ecosystems, and a stronger focus on Passengers with Reduced Mobility (PRMs). INFORM emphasizes shared data, AI-driven tools, and process redesign from curb to gate to reduce friction, cut delays, and lower emissions while managing staff shortages and infrastructure limits. The company will demo its GroundStar Suite at GATE Booth B5-1360 and host an open discussion on October 8 led by Johannes Richenhagen, translating principles into practical action steps for airports, airlines, and service partners.
