Key Takeaways
• JetXP signed over 400 customers within months of its 2024 commercial launch, setting a new in-flight internet standard.
• JetXP removes speed limits, offers smart bandwidth management, and provides 24/7 “white-glove” customer service through key partners.
• The Viasat-Inmarsat merger enables JetXP’s reliable, global coverage and prepares business jets for future connectivity innovations.
Viasat’s JetXP service has become a talked-about choice for business aviation since its commercial launch at the end of 2024. In just a short time, more than 400 customers have picked JetXP for their aircraft, setting a new benchmark in in-flight internet service. This quick success shows that business jet travelers no longer care only about the fastest web speeds. Instead, they value a reliable, always-on connection that meets their growing needs for work, video chat, entertainment, and more while flying.
JetXP is not just another internet package in the sky. It is the result of Viasat’s long-standing experience in connecting planes around the world. By bringing together older services—Jet ConneX and Viasat Ka—under a single, new JetXP brand, Viasat has tried to make it easier for business jet owners and operators to get the best possible internet onboard, wherever they fly.
Why JetXP is Different
JetXP’s approach stands out for a few important reasons that matter to businesses, passengers, and crew:
- No Speed Limits: Before JetXP, many in-flight internet services put a cap on how fast you could go online. This often meant slower speeds for everyone on the plane, especially if several people were watching videos or making video calls at the same time. With JetXP, these top-speed limits are removed. This lets passengers, crew, and pilots all use many devices at once without slowdowns—even when doing things like streaming movies, joining group video meetings, or sending big work files.
- Smarter Use of Bandwidth: Bandwidth is the amount of data that can be sent and received over the internet at one time. On busy flight routes or when lots of passengers get online together, old systems would slow down or even stop working. JetXP fixes this with new ways to share bandwidth. It uses smarter technology to keep everyone’s internet fast and smooth, even when the skies are crowded.
- Focus on Experience, Not Just Speed: JetXP changes how airlines and passengers think about in-flight internet. Instead of advertising the fastest possible speed, JetXP promises something else: coverage everywhere, reliability that keeps you connected with fewer breaks, and support any time of day. As a result, using the internet onboard feels more like working or relaxing at home or the office rather than just hoping for a decent signal.
As reported by VisaVerge.com, this shift reflects what modern travelers want most: stable and simple online experiences throughout the flight, from takeoff in busy cities to landings in far-off spots.
First Reactions: The Industry Takes Notice
The market’s response to JetXP has been strong, with over 400 customers signing up in just months. This rapid acceptance shows that business aviation is changing fast. While top speeds used to make the headlines, most passengers now care much more about whether the service works well every single time they fly, regardless of where they are.
Kai Tang, who leads business aviation for Viasat, puts it simply: “JetXP is taking in-flight broadband to the next level… business jet travelers can use even more devices simultaneously… across flight routes from busy airports to remote locations.” This means busy executives or families on the move can stay in touch, work, and stream without worrying about losing their connection or running into dead zones.
How the Technology Delivers
JetXP relies on powerful equipment to get strong, clear signals to planes flying all over the world. The system works with advanced terminals, including Honeywell’s JetWave and Gogo’s Plane Simple Ka-band terminals. These devices pick up satellite signals and turn them into fast Wi-Fi inside the aircraft. Later in the year, Honeywell plans to release a new JetWave X terminal that should make the service even faster and more stable. This ongoing investment in new hardware shows Viasat’s promise to keep JetXP ahead of the curve.
By using terminals from different well-known brands, Viasat makes it easy for many types of aircraft to use JetXP. Customers can choose the best fit for their needs and trust that the system will keep working as new technology comes out.
Customer Service: A Key Focus
A big reason JetXP is attracting attention is its service model. Instead of leaving customers to solve problems themselves, Viasat works with trusted partners—Collins Aerospace, Gogo (Satcom Direct), and Honeywell—to provide round-the-clock help. This “white-glove” service means support is available 24 hours a day, anywhere in the world. If something goes wrong, a team is ready to work with flight crews and operators right away, so flights can get back to normal without long delays.
Having several top industry partners also means JetXP customers get expert advice and troubleshooting that takes their specific aircraft and routes into account. This gives peace of mind, especially for businesses who can’t afford downtime during important flights.
Big Picture: Viasat, Inmarsat, and the Future of Business Aviation
JetXP is more than just a new product; it is an important part of Viasat’s long-term strategy after acquiring Inmarsat. This merger brought together some of the world’s best satellite networks and technical teams. Now, by sharing resources and know-how, Viasat offers much broader coverage and stronger connections, even on the longest or least-traveled routes.
After the acquisition, Viasat combines the strengths of both companies to improve every part of the JetXP experience:
- Global Satellite Reach: Viasat and Inmarsat’s satellites circle the globe, so JetXP can offer internet almost anywhere a business jet flies. From major hubs to hard-to-reach places, the service stays online with fewer interruptions.
- Better Network Management: The new JetXP uses advanced methods to avoid slowdowns. It can switch between different satellites and routes based on where the plane is and what’s happening in the sky at that moment.
- Ready for the Future: With growing demand for bandwidth and digital services, JetXP’s hardware and software are built to handle new ways of using the internet, such as live HD streaming, large file transfers, and cloud-based flight planning.
This close partnership also means that JetXP can keep adding new features and tools for customers. It lays the foundation for future add-ons without needing a full system replacement.
What Do Operators and Passengers Expect Today?
A main reason behind JetXP’s quick success is that the entire business aviation sector is changing. Passengers today want more than just a little bit of Wi-Fi at cruising altitude. They expect to be able to use their laptops, phones, and tablets just like they do on the ground—sometimes all at once and often for jobs that need a strong, continuous connection.
Early in-flight internet plans focused on how fast a single device could download or stream. But as business jets carry more people with multiple gadgets, the real value comes from how consistent, reliable, and flexible the connection is. According to Viasat’s research, most operators now put these qualities first, above advertised top speeds.
Kai Tang’s words reinforce this trend: “Operators are looking at the overall experience… that’s where JetXP really excels.” So, JetXP’s main goal is to give everyone on board the smoothest online experience possible, no matter which device they use or where they fly.
The Role of JetXP in Day-to-Day Business Aviation
The introduction of JetXP is changing how business aviation runs, both in the air and on the ground. Here are a few ways the service impacts daily operations:
- Better Business Continuity: For corporate users, reliable in-flight connectivity can make the difference between closing a deal and missing an opportunity. With JetXP, company leaders can keep their video meetings or file transfers going from anywhere, not just before takeoff or after landing.
- Improved Crew Operations: Pilots and crew members benefit, too. They can use the internet for real-time weather updates, flight rerouting, and communication with ground teams, making flights safer and more efficient.
- Happier Passengers: As more business jets are used for private travel by high-profile clients, keeping entertainment and communication options up to standard is now expected. JetXP helps ensure everyone can do what they need, whether that’s working, streaming, or even gaming, throughout the flight.
- Support for New Aviation Trends: Modern planes are being fitted with “smart” features that send flight or maintenance data back to head offices. JetXP’s strong connection makes these upgrades possible, helping airlines and charter companies improve services and save money.
Choosing JetXP: What to Think About
For those interested in JetXP, there are a few things to keep in mind:
- Compatibility: JetXP works with a range of current hardware, including existing Viasat Ka and legacy Jet ConneX (Inmarsat) terminals, as well as new models from Honeywell and Gogo. This makes setup easier for those upgrading their systems.
- Support Network: By signing up, users get full access to a worldwide team of experts, offering fast help when needed.
- Plan Options: While JetXP moves away from plans based just on speed, different packages are available, focusing on the number of devices, types of use, and flight regions.
- Future-Proofing: The service is designed to get better over time, so investing in JetXP means operators are less likely to face quick obsolescence.
Broader Implications for Immigration and International Mobility
Strong and reliable in-flight connectivity is also helping shape global business travel and immigration trends. When companies send teams across borders, many tasks now require steady, secure internet. Visa consultants, corporate legal teams, and international students often need to keep files moving and details up to date while traveling. JetXP’s flexible service means borders are less of a barrier for those whose work never stops, no matter where they fly.
For detailed and official information about business aviation and in-flight communication standards, travelers and operators can visit the official U.S. Federal Aviation Administration page on NextGen technologies.
Moving Forward: What’s Next for JetXP and Business Aviation
With ongoing developments in satellite systems and onboard technology, JetXP is set to keep improving. The arrival of newer terminals, more powerful satellites, and updates based on user feedback will likely drive even stronger performance and new features in the coming years.
JetXP’s rapid growth—over 400 customers in the first months alone—shows that business aviation is entering a new era. The focus has moved beyond speed alone to a full-service model that delivers real value on every flight. As passenger and operator needs continue to change, services like JetXP will be a key part of making air travel smoother, smarter, and more connected.
In summary, Viasat’s JetXP is not just providing faster internet for business jets. It is setting a new standard for what travelers expect during international trips, influencing how businesses, families, and flight crews connect, communicate, and get work done in the air. The aviation sector’s embrace of JetXP marks a move towards better, more dependable in-flight experiences, charting the course for future advances in business aviation. For more insights, news, and updates on trends in aviation and global mobility, readers can find analysis and reporting at VisaVerge.com.
Learn Today
Bandwidth → The amount of data that can be transmitted over an internet connection at one time, impacting internet speed and reliability.
White-Glove Service → A high-touch, premium customer service model providing 24/7 expert support tailored for demanding business aviation clients.
Ka-band → A frequency range used by satellites to deliver high-speed, stable internet connections, particularly suitable for aviation and remote coverage.
Terminal → Specialized aircraft equipment that receives satellite signals and provides Wi-Fi access within the business jet cabin.
Business Aviation → The use of private or corporate jets for transporting executives, employees, or clients, often requiring tailored connectivity solutions.
This Article in a Nutshell
Viasat’s JetXP redefines business jet connectivity: over 400 early customers and zero speed limits make it the premier choice. Beyond speed, JetXP prioritizes reliability, global coverage, and smart bandwidth. Thanks to the Viasat-Inmarsat merger, JetXP offers future-ready solutions, 24/7 service, and seamless onboard internet for business travelers worldwide.
— By VisaVerge.com
